Guarantee / Warranty

All items are delivered with a standard warranty of a minimum of 15 days (unless otherwise specified on the product page) to protect customers from any manufacturing defect. If you have any problems with your order, please notify us within this duration from the date of shipment regarding any defective product. You agree to pay for the return shipping on exchanges and returns, and we will reimburse this cost upon verification of a defect with the product. We will replace or repair damaged products free of cost, with shipping prepaid by us. In case we do not have the product in stock to provide a replacement, we will issue a 100% refund. No warranty will apply if the product has been subjected to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

If a product needs to be exchanged, please first send photos of the damaged product to us. We will assess the damage and decide the best way to exchange or return the product. If the item is not available in stock for replacement, a full refund will be provided.

100% Refund / Replacement

We guarantee accurate descriptions and high-quality products as mentioned on the website. To protect customers from shipping damage, item mismatch, or missing parts, we provide a 2-day reporting window from the date of order delivery. You can report the issue by logging into your account, navigating to your order, and selecting the “Request Refund” option. Our technical team will visually verify the submitted details and issue an RMA number to return the material. Once we receive the product, our experts will verify the reported issue and send replacement items with shipping cost prepaid by us. If the product is not available in stock for replacement, a 100% refund will be issued. No warranty will apply if the product has been subjected to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we sell and our strict quality policy, we are unable to offer order cancellation or returns without a valid reason. Nsantronics - Electronics reserves the right to take the final decision on all refund requests.

Changing or Canceling an Order

Need to change something about your order or want it cancelled? You can request changes or cancellation by contacting us via email only. Customer Service will respond by email within one business day. Only orders that are in “Pending” or “Payment Verification” status can be altered or cancelled. If the order has already moved to a different status, it cannot be altered or cancelled. In some cases, order cancellation may attract a 5% bank charge depending on the payment method used. This is because most payment gateway providers charge their commission even when an order is cancelled and refunded. Due to the nature of the products we sell and our strict quality policy, we are unable to offer order cancellation and returns without a valid reason. Nsantronics - Electronics reserves the right to take the final decision on all refund requests.

Return Guidelines

Once we confirm that the faulty item cannot be repaired by the customer or through remote support (TeamViewer), we will issue an RMA number. This RMA number must be clearly mentioned on the shipping box. Do not write anything on the product packaging. Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.

Limits of Responsibility

We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed while connecting electrical components.